Triple (3X) your leads with the help of our trained web chat agents ready to capture every single visitor to your website. Outsourcing web chat is a powerful way to maximize web conversions at fraction of the cost.
24/7 Live Chat Agents
With WebChat Experts, you’re available to your website visitors around the clock. Our live chat agents provide comprehensive support and guidance to anyone who visits your website.
Our service pays for itself because of the leads our agents create for you. That’s where optimum affordability meets top conversion rates. Our tailored web chat solutions are among the most profitable, high ROI services.
During the sign-up process, your WebChat account manager will get to know you and your business first hand. This is the first step in tailoring our live chat services to your needs. Your input is crucial in laying the foundation of top-quality online customer experience.
Creating FAQs and Knowledge Base
In close collaboration with you, our WebChat team creates a comprehensive knowledge base and FAQs. Following your guidance, they define a path for our live chat agents to best serve your customers and promote your products and/or services for optimum results.
Get an Influx of New Leads
Our WebChat agents now begin engaging your website visitors, answering questions, gathering details, and scheduling appointments to build a steady flow of sales and an increase in profits. Detailed reports provide in-depth review of all the contacts between our live chat agents and your visitors.
Our professional chat agents are real people - not robots. Our chat is never generic but always tailored to your business, providing your website visitors with quality support and sowing the seeds for tripled sales for your business.
There are no hidden costs in outsourcing your web chat. Our on-boarding process is free of charge. This is when we get to know you and learn how best to represent your company, products, and services.
The software we provide is free. If you’re already using software like Intercom, Olark, or Zopim, we’ll work with it. Our preferred chat software is Live Chat.
Outsourcing web chat customer care means being available to your web site visitors around the clock. Your business is always open, and visitors can do everything from inquiring right through placing an order. Informed and friendly live chat agents make sure your visitors get the best support possible.
Intelligent Chat Forwarding
All chats and inquiries are routed through to the right department and person within your company. After gathering the relevant details from customers, our live chat agents forward the chat to the right place and person to get the best outcome.
Smart Chat Support
Our agents know how to gather vital information to serve your visitors and your business best. They engage with them in a tailored and meaningful way, ensuring your visitors have a satisfactory experience when dealing with your company
Optimized Lead Generation
Our support agents view every visitor to your website as a future lead. During the chat, they collect email addresses alongside details of the inquiry. This information will reach you within 60 seconds, and you can act on it straight away. The information we gather is extremely valuable for your business.
Continuous Chat & Chat History
We keep chat records for two reasons. For one, they allow you and us to engage with visitors better while also providing vital information regarding the needs and wants of your visitors. Another reason when visitors come back we can continue the conversation from where it was left off.
Stay Open 24/7/365
With professional live chat agents on your website, your business remains open 24/7/365
Social Media Support
There’s no digital marketing without social media. Our service includes helping our customers to engage with their customers across all main social media channels.
Call Answering Option
Combine our effective live chat services, with our word class call center inbound/outbound customer sales and support and watch your sales skyrocket. We can handle all your customer initial requests while you focus your time on making it happen!
For companies with multiple websites or diverse businesses, we have a special package to provide them with comprehensive chat support at one place.